Terms and Conditions

Welcome to Rainier Roots Nursery! I’m so grateful you’re here and supporting a small, one-person plant shop.

By placing an order, you agree to the following terms:

All plants are living items and may vary slightly in size, shape, and appearance from photos.
I do my absolute best to package each order with care, but please understand that minor cosmetic imperfections can happen during transit.
As a one-person shop, I personally handle every step—from plant care to packing to shipping—so I truly appreciate your patience, especially during busy seasons or large order volumes.
Processing times may vary depending on order size, weather, and seasonal demand.

If you ever have questions before ordering, don’t hesitate to reach out—I’m always happy to help guide you 💚

Shipping Policy

I carefully plan shipping to give your plants the best chance of arriving happy and healthy.

Processing Time

Orders typically ship within 3–7 days
During peak seasons (spring through autumn), processing times may be longer

Shipping Schedule

Plant orders ship primarily on Mondays via UPS
Orders within WA, OR, and CA may also ship on Tuesdays
3D printed and non-perishable items may ship any day of the week via UPS or USPS

Shipping Rates

Shipping costs are calculated based on average package size and weight

Important Notes

Please double-check your shipping address before placing your order.
→ I am not responsible for packages sent to incorrect addresses provided at checkout
Once a package leaves my hands, I cannot control carrier delays, but I’ll always do my best to help if something goes wrong

Returns & Refunds

Because I ship live plants and custom orders, I do not accept returns or offer refunds. However, I absolutely care about your experience and want to make sure you feel supported.

If there’s an issue with your order:

Please contact me with any concerns—I’m always open to helping where I can
For DOA (Dead on Arrival), severe damage, or shipping issues, I require:
- A full unboxing video
- Sent within 10 hours of delivery

Please note:

Photos alone are not accepted
Claims without a proper unboxing video may not be eligible for review

This policy helps protect both you and me, and ensures I can fairly assess any issues that occur during transit.